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If you don’t receive bills and late payments are your recurring problem, try to take some responsibility and set up a reminder of when you need to pay so that you can avoid another late payment the following month.
Companies are not in control of other factors that may affect the post for example so maybe you can try to create an online account where you can check your billing information as well.
Also, don’t forget to repeat the information so that the representative can verify it for you.
We all expect a lot from customer service especially because we feel that we deserve the best service possible.
It is a consideration for companies to make sure that they are covering all different time zones of different customers across the state so that no customer will be left out if the customer service team only has set operating hours.
Most businesses now try their best to provide customer service round the clock.
There will be instances when they can do so right away but there will also be instances when you will have to be patient and let them do their work and let their work take its course.
There have been so many problems about credits, late payments or payment postings because some customers do not understand the processing times.
If you are requesting for some charges to be removed from your account like a late fee, once is maybe reasonable depending on your excuse.
Customer service is often most available through phone, chat, email or at a service desk in a branch or a shop.
Verizon customer service has a toll free number and a chat option for support in their website.
If you are in doubt, ask them to clarify that to you so that next time, you won’t have the same issue anymore.
As customers, we also have the responsibility to take care of our accounts and not just let the companies handle everything.